Terms and Conditions - We Power Your Car
Our usual lead time for domestic installations is 8-10 working days from order confirmation.
We aim to avoid any hidden costs and 'from' pricing.

Terms and Conditions

Terms and Conditions

The terms and conditions apply to the use of the WePowerYourCar.com website and when communicating with our customer services team. By placing an order with us, you are agreeing to accept these terms and conditions (Conditions).

Please note, these Conditions are subject to change at any time and without notice, and it is your responsibility to check these Conditions regularly before ordering products in case there are any changes. If you do not agree with the Conditions set out below, you should not use or access this website. Your use of our website constitutes your agreement to follow and be bound by these Conditions.

If you have any queries relating to the Conditions, please contact the customer services team before placing an order.

General Information

WePowerYourCar.com is the website of WePowerYourCar which is the trading name of We Power Your Car Ltd, Holden Beck Barn, Hainsworth Road, Silsden, West Yorkshire, BD20 0LU, United Kingdom. We Power Your Car Ltd is a company registered in England with the company number 12273463.  These Conditions will apply between you and We Power Your Car Ltd, when you buy an item or are provided with a price from WePowerYourCar.com or when communicating with our customer services team.

The Conditions do not affect the rights you may have under any relevant statutory law.

Your contract for purchases made through WePowerYourCar.com is with We Power Your Car Ltd. You represent and agree that all goods ordered by you are for your own private use only and are not for resale.

You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.

You warrant that all details you provide to WePowerYourCar.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal information, username or password, or payment information, please do not respond and contact our customer services team immediately.

During the purchasing process, you may choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from WePowerYourCar.com under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you, it is your responsibility to inform We Power Your Car Ltd as soon as possible.

You warrant that you will not use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order, or using a known invalid credit card will be prosecuted to the fullest extent of the law. We Power Your Car Ltd reserves the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

you fail to make payment to us when due;

or you breach any of these Conditions;

or when requested by us to do so, you fail to provide within a reasonable time, enough information to enable us to check the accuracy and validity of any information supplied by you, or your identity;

or we suspect you have engaged, or are about to engage, or are connected to or otherwise have way of being involved in fraudulent or illegal activity on WePowerYourCar.com

Your responsibilities if you break these Conditions:

You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

Finance 

We Power Your Car Ltd is an Introducer Appointed Representative and provides a pure client Introduction through Improveasy Ltd., a company registered in England and Wales (Co. Reg. number 7807352). Registered Office: Station House, Stamford New Road, Altrincham, Cheshire, WA14 1EP. The firm is authorised and regulated by the Financial Conduct Authority (FRN 708623). The firm is authorised as a Broker, not a Lender and offers credit facilities from a panel of lenders. The credit is subject to application and status.

Ordering

When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance by us and product availability.

For business purposes, each item requested counts as an individual order. Wherever possible, we will attempt to combine multiple orders in one delivery and on one invoice. Due to business requirements, however, orders may be delivered over several days in multiple packages.

Products and services available for sale change on a regular basis. We reserve the right to make changes in our products and services without notice. Availability information for products is listed on each individual product description. Some of our products may be available only in limited quantities, so we cannot guarantee that a product displayed on a previous visit to our website may still be available when you visit again. An item may be out of stock temporarily or permanently, or discontinued from our product line. When an item is no longer available, we take reasonable steps to remove it from the website as soon as we can. If you cannot find an item you saw on a previous visit, please notify our customer services team, and we will let you know whether we can obtain and supply the item for you.

We take great care to ensure that all information about our products, including prices, set forth on WePowerYourCar.com is up-to-date, accurate and reliable. However, there may be occasions when information contained on our site may contain incomplete data, typographical errors, inaccuracies as to size, price, colour or other matters, or an item that is no longer in stock. We do not warrant that the information accessible via this website is accurate, complete or current. Any errors are unintentional and we apologise if any information on the site is inaccurate. We reserve the right to correct errors and to update product information at any time, including after you have placed your order. We reserve the right to change prices of any product at any time.

The prices displayed on this website are quoted in British currency and are valid only in the United Kingdom. Prices are subject to change at any time. Relevant sales taxes, if any, shall be applied at checkout.

No contract for the sale of any product will exist between you and WePowerYourCar.com until we accept your order by delivering and/or installing the product to you. The price of any item is not guaranteed until the item has been delivered to you and/or installed.

A confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost and usual delivery times/installation date. You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why.

After you have submitted your order to WePowerYourCar, you will receive an electronic communication from us.  From this communication you will be directed to must complete additional information which is required by WePowerYourCar.com in order to be able to complete all the grant paperwork and undertake the installation work effectively.  This will include the uploading of photographs of the installation site and electrical supply.  The customer agrees that any information or photographs submitted are a complete, true and accurate record of the information requested by WePowerYourCar and are submitted promptly.  You must inform us immediately should any of the information supplied change.  Installation will not be able to be undertaken by WePowerYourCar until all the information requested has been received and checked as complete.

WePowerYourCar will complete the paperwork in order to claim the OZEV grant on your behalf.  If you are deemed to be eligible, the grant will be deducted from your payment to WePowerYourCar and collected and retained by us once the grant claim has been processed.  We will claim the grant based on the information supplied to WePowerYourCar by you and in the event that this is inaccurate or misleading and/or the grant application is rejected for any other reason, then you will agree to pay WePowerYourCar the amount of the grant deducted from your purchase price (currently £350, or any alternative grant amount in force at the time of the claim) plus an administration fee of £150.  This amount will be paid by you to WePowerYourCar within seven (7) days of WePowerYourCar informing you that it is due.  Failure to pay will result in legal action being taken to recover monies due, and/or to recover the goods from your premises.  For the full terms of the OZEV grant and eligibility please see the OZEV grant webpages at the gov.uk website.

You are liable for any costs incurrent due to the supply of false, inaccurate or incomplete information to WePowerYourCar in relation to the OZEV home charge grant or any other of the services we offer.

Payment

WePowerYourCar.com accepts most major credit/debit cards including: VISA and Mastercard.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay in installation or non-delivery of products.  In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded immediately.

Should you require a VAT receipt, please contact us and one will be issued.

Privacy Policy

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

More on Klarna

See our step by step guide on how to buy now, pay later with Klarna here, and FAQ’s here.

Retention of Title

Title to the Goods, including full legal and beneficial ownership, shall not pass to You until Goods have been installed at the address specified by You and We Power Your Car Ltd has received cleared payment in full: (i) for such Goods in accordance with these Terms and Conditions; (ii) of all outstanding amounts (including interest) due from the You to We Power Your Car Ltd under this and all other contracts between We Power Your Car Ltd and the You.

Installation/Delivery

The stated installation/delivery date within which you will receive your order is an estimate only. Goods will be delivered or installed to the address given by you in your order. If you are ordering more than one item, your goods may be delivered to you in instalments if certain items are out of stock or for operational reasons.

The customer agrees that they or a responsible adult over the age of 18 will be present whilst installation is undertaken and will be available to sign to confirm that the work has been completed.  You must provide appropriate access to your premises to allow the installer to undertake his work and provide him a safe and suitable place to work free of any obstruction.  You must also ensure that appropriate parking is made available for the installer within 30 metres of your property to allow the work to be completed in a timely manner.  The installer may, at his/her discretion cancel an installation should the working area and/or parking provision be deemed unsafe or unsuitable.  In no event will WePowerYourCar accept any liability for any loss, costs or consequential damage due to the aborted installation of a charge point where it is not safe or practical to install.  This includes, but is not limited to, issues related to land ownership or power which cannot be assessed prior to install.  In these circumstances, WePowerYourCar will provide a full refund of all money paid to us in respect of the planned installation unless you withheld any key information from us, or provided misleading information. In this instance a cancellation fee will be charged.

In the event that the installer finds that the information that has been provided to WePowerYourCar prior to installation was inaccurate or contained misleading information, the installer has at his/her discretion the option to cancel the installation.  In addition, should the installation require additional equipment or time that was not made clear in the information requested ahead of installation, then WePowerYourCar will communicate the cost of this extra work to the customer for agreement before the installation can commence.  Any additional payment for work will be processed prior to the work commencing and should the customer refuse to pay for this work or if the cause of the additional cost was down to inaccurate, incomplete or misleading information supplied by the customer, then they will be provided with a refund for the job less a cancellation fee to cover the time and administration of WePowerYourCar and the installer.

The installer will take reasonable care not to cause any damage to services and property at the installation location, however WePowerYourCar will not be liable or responsible for any damage caused to services or other installations that are not clearly visible or marked, or for damage to your property which is beyond their control or as a result of defects within the structure of your property.

WePowerYourCar work with a network of installation partners who are OZEV approved and work to the latest electrical and wiring regulations and codes or practise for the installation of electric vehicle charging equipment.

When you are using your charge point you must ensure that the charging lead remains on your own property and must not create a trip hazard for you or anyone else.

Risk

Risk of loss and damage to the Goods will pass to you when the goods are installed at your premises, except that if the Goods are delivered and stores at your premises before installation (if applicable), risk of loss and damage to the Goods will pass to you on receipt of the goods.

Warranty

All charger points supplied under the OZEV grant scheme carry a three year warranty.  Charge points not supplied under the OZEV grant scheme have warranty periods which differ by charger manufacturer.  The warranty period starts on the date of the original installation of the charge point.

Any failure of the charge point should be promptly reported to WePowerYourCar at [email protected] and in any event within 7 days of becoming aware of the failure quoting the make and model of the charge point, serial number, date of installation and a brief description of the fault.

The customer service team at WePowerYourCar will advise you of the next steps following your report to them.

The warranty will be void if the charge point is opened, tampered with or any repair has been attempted by a non-authorised or appointed person or electrician.

WePowerYourCar is a reseller of charge points from various third part manufacturers.  Any warranty granted to WePowerYourCar in respect of the charge point supplied to you will be passed on to you.  Each manufacturer has their own warranty terms and conditions.

Submissions

We try to respond promptly to email messages from customers and visitors to our site.

However, we are under no obligation to respond to such messages, to maintain such messages in confidence, or to pay for such comments or submissions. Please be advised that all emails, comments, feedback, suggestions, ideas and other information disclosed or submitted to us will become our property. By submitting any email or correspondence to us, you thereby release all proprietary claims and intellectual or other property rights therein.

You agree that we may use and/or disclose information about you, such as demographics or your use of this site, in any way without revealing your personal information or identity. By taking part in promotions, contests or sweepstakes offered on the site, or by requesting promotional information or product updates, you agree that we may use your information for marketing and promotional purposes.

You are responsible for your communications and all consequences of their submission to us. Please do not: transmit to us material that is copyrighted by a third party, without that party’s permission; send material that reveals trade secrets without permission of the owner of those trade secrets; send material that infringes on any third party’s intellectual property rights without that party’s permission; send material that is threatening, harassing, defamatory, obscene, hateful, abusive, defamatory or embarrassing to any other party; send sexually explicit images; send advertisements or solicitations; send chain letters or pyramid schemes; or impersonate another person. If you violate these provisions, or if we think you have violated them, we reserve the right to expel you from the site and prevent your future use of the site.

Liability

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on WePowerYourCar.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of installation/delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.

We have taken great care to provide accurate product images for each product for sale on the site. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, will affect the colours you actually see on the screen. We are not responsible for the limitations of your monitor and cannot guarantee that your monitor’s display of any colour, texture or detail of merchandise will be accurate. If you are not satisfied with your purchase for any reason, you may simply return the product following the provisions set out in these Conditions.

The products sold on WePowerYourCar.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from WePowerYourCar.com.

We have taken great care to prevent internet fraud and to ensure that any data collected from you is stored securely and safely. However, we cannot be held liable in the unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the installation/delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions, pandemics and any other similar events.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or other harmful material or represents the full functionality, accuracy, or reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. If your use of the website or the site’s material results in any costs or expenses, including without limitation, the need for services or replacement of equipment or data, we shall not be liable for those costs or expenses.

This website and its material are provided on as “as is” basis without warranties of any kind. To the fullest extent provided by law, we disclaim warranties, whether express or implied, including those of merchantability, non-infringement of third parties’ rights, and of fitness for particular purpose. We make no warranties about the accuracy, reliability, completeness or timeliness of the site’s material, services, software, test, graphics and links. This does not affect your statutory rights as a consumer, nor does it affect your right to cancel an order or return or exchange a product as provided herein.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • Any loss of goodwill or reputation; or
  • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Site Contents Ownership

This site is expressly owned and operated by We Power Your Car Ltd. Unless otherwise noted, the design and content featured on this website, including illustrations and other product details, icons, navigational buttons, images, artwork, graphics, photography, text, audio and video clips or content, software and the like, are owned by We Power Your Car Ltd. This website, as a whole, is protected by copyright, trademark, intellectual property and other applicable laws. All worldwide rights are reserved.

Third-Party Information

We are not responsible for material displayed on third-party websites or any other written material. The only prices that apply for WePowerYourCar products are those stated on the WePowerYourCar material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party. This website may contain links to sites owned and operated by third parties. These links are provided as a convenience to you and are not an endorsement by us of the products or materials on those sites. We are not responsible for the content of those sites and make no representation regarding the truth, quality or accuracy of same. Visiting the linked sites is at your own risk.

Termination

These Conditions are effective unless and until terminated by either party. If, in our sole discretion, we determine that you have failed to abide by any of these Condition, we may terminate your access to our website, upon which termination, you must destroy all materials downloaded or obtained from the site and copies of those materials, whether made under the terms of these Conditions or otherwise.

Waiver

No waiver by us of any of these Conditions on any single or multiple occasion(s) shall be construed as a waiver of any preceding or subsequent breach of any of the Conditions.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or another of these Conditions is held to be inapplicable or unenforceable in certain circumstances.

Law

These Conditions shall be governed by and construed in accordance with the laws of England and by using this website you irrevocably submit to the exclusive jurisdiction of the courts of England.

General Information

Every care has been taken to describe and portray items accurately using current technology, but slight variations in actual goods may occur. In order to maintain the highest standards of customer service and to help with the training of new staff, we sometimes listen in to, and occasionally record, incoming calls. Orders are placed with We Power Your Car Ltd.

WePowerYourCar is the trading name of We Power Your Car Ltd registered in England & Wales, company no.12273463. WePowerYourCar’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by WePowerYourCar to the customer. WePowerYourCar shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. WePowerYourCar cannot accept any liability for a failure to comply with specific instructions stated in the catalogue. Customer statutory rights are not affected by this statement.

All content is Copyright WePowerYourCar and/or its suppliers/licensors; and WePowerYourCar is a registered trade mark. All rights reserved. You may not reproduce content for any purpose without the prior written permission of WePowerYourCar.

The products offered for sale on this website are directed solely at residents of the United Kingdom and Ireland. WePowerYourCar make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. If you choose to access this site from other locations, then you are responsible for compliance with local laws if and to the extent that local laws are applicable.

 

 

Tethered charger

This type of electric charger has it's own cable to charge your car.

Socketed charger

This type of electric charger requires a seperate cable to charge your car.

Spread over a 60 month period.

Also available over 36 and 48 month periods.

We will contact you to process the credit application. Approval is subject to application, financial circumstances and borrowing history. 12.9% APR representative. T&Cs apply.

Your order is not confirmed until your application has been approved.

Underground cable

We lay SWA cable laid at 600mm deep, with a protective cable warning tape laid 150mm above the cable. These are laid on a sand or sifted sand soil bed then backfilled.

Overhead cable

We position overhead cables at a minimum height of 3.5m and are run along a catenary wire. The cable run should not be accessible to vehicles.

Standard Installation
Our instant price is fixed if it falls within our standard installation package plus any additions that you have selected (extra cabling for example). This package covers the majority of homes in the UK. Before we undertake your installation we will carry out a digital survey to check that nothing has been missed. After reviewing the survey results some additional work may be required in order to complete your installation safely and to the required standards. If this is the case, we will contact you well before the installation date and advise the cost of any required work. You can then continue with your installation, or alternatively we will refund you in full if you do not want to proceed.

Included in our standard installation is :
• Fitting of a single phase charge point to a brick or plaster wall or other suitable permanent structure
• Up to 10 metres of cable, run and neatly clipped to the wall between the electricity supply meter / distribution board and the charge point.
• Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick if this is needed.
• The fitting and testing of electrical connections and protections required for the charge point.
• An additional three way consumer unit, if required
• Installation of a Type A RCBO in an RCBO enclosure
• Up to 3 metres of plastic trunking to conceal interior wiring.
• An O-pen earth protection device if the charge point requires it. (This is NOT an earth rod)
• Up to 4 hours of labour from your installer to complete the work.
• Electrical testing of the whole installation.
• Handover and setup of the charge point and any app that may be needed.

Not included in our standard installation (additional work) :
• Where the installation requires additional cabling over and above the amount you have told us about.
• Upgrade/replacement of the main incoming supply fuse where the local DNO (eg Northern Powergrid) would need to attend site.
• If the charge point is to be mounted on a post/pedestal rather than an existing wall and where you have not selected a post as an extra cost option in your order.
• Installation of a charge point to a three phase supply.
• Where gas and water mains bonding (earthing) is not in place at your property. If this is not in place, additional work would be required before installation of the charge point.
• Any groundwork that has not been selected during the order process.

What else you need to know :
• On the day of installation, please ensure that the area around your consumer unit (fuse box), incoming electricity supply meter and proposed charge point location (including where the cable is expected to be run) is clear and free of obstructions.
• We will need your WiFi password as part of the installation process in order to connect your charge point to the internet. Please have this available for the installer. Details will not be kept.
• The charge point must be on your own designated off road parking.
• The charger will be fixed in line with current guidelines at a height where it cannot be hit by a vehicle.
• Our installers are not able to enter loft spaces; lift floorboards or flooring; take apart any furniture of work above a height of 2m. If you anticipate that any of this may be required, then please contact us and we can discuss in more detail and provide you with a quotation.
• Should there be extreme weather conditions our installers may not be able to continue with you installation if it is not safe to do so (for example flooding). They will always do their best to complete the work where they can.

If you have any questions then please contact our customer service team who will be happy to help. Please also read our terms and conditions.