Here at We Power Your Car, we’ve taken many steps to keep both you and our engineers safe whilst still carrying out installations under social distancing guidelines. We know that you still need your electric vehicle charger, especially as we are returning to normal life. So, what are we doing to keep you safe?
Whilst our engineers would love to be able to connect with you when they arrive for your install, as a business we need to be responsible for everyone’s well-being.
Our engineer will call you when they arrive to ask for access to any necessary outlets or areas required to carry out your installation. Your engineer will be fully equipped with all the PPE they need to keep them safe under all circumstances.
If during the install your engineer has a question about anything, they will give you a call instead of discussing it with you face to face. This means that no contact is needed between you, the customer, and the engineer who is completing the installation of your chosen EV charger.
When your engineer completes the job, we’re using a contactless signing system to approve the installation. You’ll be sent a link to sign the document, instead of using a touch screen device provided by your engineer.
You’ll also be able to sign for your government grant with this contactless system, meaning you and our engineer can keep a safe distance whilst still approving the job and taking the financial benefits of an electric vehicle and its charging grants.
At We Power Your Car, we can provide a charging solution, whatever your setup. We’ll recommend the best chargers for you, then you can choose the one you want and book your socially distanced installation.
To find the right charger for your vehicle and setup in under a minute, answer a few simple questions here.
This type of electric charger has it's own cable to charge your car.
This type of electric charger requires a seperate cable to charge your car.
We lay SWA cable laid at 600mm deep, with a protective cable warning tape laid 150mm above the cable. These are laid on a sand or sifted sand soil bed then backfilled.
We position overhead cables at a minimum height of 3.5m and are run along a catenary wire. The cable run should not be accessible to vehicles.
Our instant price is fixed if it falls within our standard installation package plus any additions that you have selected (extra cabling for example). This package covers the majority of homes in the UK. Before we undertake your installation we will carry out a digital survey to check that nothing has been missed. After reviewing the survey results some additional work may be required in order to complete your installation safely and to the required standards. If this is the case, we will contact you well before the installation date and advise the cost of any required work. You can then continue with your installation, or alternatively we will refund you in full if you do not want to proceed.
Included in our standard installation is :
• Fitting of a single phase charge point to a brick or plaster wall or other suitable permanent structure
• Up to 10 metres of cable, run and neatly clipped to the wall between the electricity supply meter / distribution board and the charge point.
• Routing of the cable through a drilled hole in a wall up to 500mm (20 inches) thick if this is needed.
• The fitting and testing of electrical connections and protections required for the charge point.
• An additional three way consumer unit, if required
• Installation of a Type A RCBO in an RCBO enclosure
• Up to 3 metres of plastic trunking to conceal interior wiring.
• An O-pen earth protection device if the charge point requires it. (This is NOT an earth rod)
• Up to 4 hours of labour from your installer to complete the work.
• Electrical testing of the whole installation.
• Handover and setup of the charge point and any app that may be needed.
Not included in our standard installation (additional work) :
• Where the installation requires additional cabling over and above the amount you have told us about.
• Upgrade/replacement of the main incoming supply fuse where the local DNO (eg Northern Powergrid) would need to attend site.
• If the charge point is to be mounted on a post/pedestal rather than an existing wall and where you have not selected a post as an extra cost option in your order.
• Installation of a charge point to a three phase supply.
• Where gas and water mains bonding (earthing) is not in place at your property. If this is not in place, additional work would be required before installation of the charge point.
• Any groundwork that has not been selected during the order process.
What else you need to know :
• On the day of installation, please ensure that the area around your consumer unit (fuse box), incoming electricity supply meter and proposed charge point location (including where the cable is expected to be run) is clear and free of obstructions.
• We will need your WiFi password as part of the installation process in order to connect your charge point to the internet. Please have this available for the installer. Details will not be kept.
• The charge point must be on your own designated off road parking.
• The charger will be fixed in line with current guidelines at a height where it cannot be hit by a vehicle.
• Our installers are not able to enter loft spaces; lift floorboards or flooring; take apart any furniture of work above a height of 2m. If you anticipate that any of this may be required, then please contact us and we can discuss in more detail and provide you with a quotation.
• Should there be extreme weather conditions our installers may not be able to continue with you installation if it is not safe to do so (for example flooding). They will always do their best to complete the work where they can.
If you have any questions then please contact our customer service team who will be happy to help. Please also read our terms and conditions.